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Industry Solution

Appointment Scheduling, rescheduling via Chat bot

Domain: Heathcare & Life Sciences

Chatbot for Patient assistance with the following capabilities:
  1. Scheduling/re-scheduling medical appointments with email notifications & reminders
  2. Context-sensitive knowledge articles linked to chatbot literals
  3. Escalating Chat requests to live agents without interrupting chat context
  4. Augmented agent assistance to collaborate and collect data from patients from a self-service portal
  5. Patient health history, patient score, patient’s journey with the Healthcare provider

Product line :

Chatbot interaction from self-service portal
Knowledge article linked with Chatbot literals
AI & NLP based guidance to customer through Chatbot
Email notification & appointment scheduling through Chatbot
Transferring the chat request to live agent without interrupting the current Chat context
Patient 360 & chat transcript is visible to the agent to continue to have a meaningful conversation
Augmented Agent assistance to collect data directly from patient and reducing overall cycle time
Patient health history, patient score, patient’s journey with the Healthcare provider
Sharing context sensitive Knowledge article

Related Tags:

Customer Service

Process Automation

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